The Crucial Role of SAP CRB in Utilities Projects

Authors

Sireesha Perabathini

Abstract

The utility sector constantly develops through a sophisticated environment where business success relies heavily on customer satisfaction metrics, regulatory compliance standards, and operational performance. SAP Customer Relationship and Billing (SAP CRB) delivers a powerful integrated software solution that handles billing challenges alongside customer relationship management and financial operations tasks. The study offers comprehensive insight into SAP CRB's utility sector application by demonstrating its advantages in billing automation and customer interaction improvement along with regulatory compliance assurance.

Keywords

The Crucial Role of SAP CRB in Utilities Projects. Sireesha Perabathini. 2021. IJIRCT, Volume 7, Issue 5. Pages 1-7. https://www.ijirct.org/viewPaper.php?paperId=2503061